Read through the following FAQ before contacting customer service with your inquiries.
Most questions about our products, policies, shipping and payment are answered here. If you can’t find the information you are looking for here, we’ll be happy to answer your questions.
PRODUCT SETUP INSTRUCTIONS AND FAQS
Find your product below and click the link for detailed setup instructions and troubleshooting:
GENERAL PRODUCT QUESTIONS
The OYO Personal Gym is a lightweight and portable total body gym that provides resistance on both sides of muscle groups during each DoubleFlex movement.
The OYO Personal Gym uses patented SpiraFlex technology that provides the same benefits of lifting weights without the weight or momentum. SpiraFlex was originally developed for NASA as the Resistance Exercise Device on the International Space Station. SpiraFlex also powers the Bowflex® Revolution® home gym.
For step-by-step guides to setting up and using your OYO Personal Gym, click on one of the products at the top of this page. Visit our Workout Video Library or download our OYO Coaching App to see exactly how to workout with the OYO Personal Gym.
The OYO Personal Gym replaces free-weights and bands with a lightweight total body portable gym, that provides resistance to both sides of muscle groups with each movement, and feels like free-weights or a cable machine at the health club. You can get a workout in anytime, anywhere — at home, in the office or on the go.
SHIPPING AND RETURNS
The OYO Personal Gym and OYO Personal Gym Pro are available on IndieGoGo with a flat rate international shipping cost. If you are outside the United States or Canada, this would be the best way to order your OYO Personal Gym.
Orders placed on OYOFitness.com usually ship within 2 business days of payment confirmation. Delivery time can take 1 – 2 weeks from date of shipment depending on address.
Orders placed on Indiegogo must be confirmed with a Backer Survey due to how Indiegogo works. 14 days after placing your order on Indiegogo, you will receive a Backer Survey; you must complete this survey prior to shipment. We release orders to our fulfillment house from Indiegogo weekly on Friday so that shipping can start the following Monday.
Returns must be marked with a valid return authorization number (see FAQ “How do I return a shipment?”) and postmarked within the specified guarantee period to be eligible for refund.
Return postage fees are the sole responsibility of the sender. OYO Fitness strongly recommends retaining proof of return on the small chance a package does not reach the warehouse as expected. If a package is lost in transit, a refund will only be authorized if the return shipment can be verified by means of a carrier receipt and/or tracking number showing a valid OYO Fitness return address as the destination.
OYO Fitness is not responsible for packages that are refused at delivery, returned to sender, or sent without a return authorization number. Using any of these methods to return a shipment may delay or prevent the processing of a refund.
Review the Return Policy (see FAQ “What is OYO Fitness’ Return Policy?”) to determine if the return is eligible for refund.
Prepare the shipment: Download and fill out any required forms from our Warranties page and include form in package. Write the return authorization number on the outside of the package in several locations.
Mail the package and keep proof of the shipment (e.g. carrier receipt or tracking number) and send it to the address on the packing list you received with your shipment or the address provided by the customer service representative when obtaining your RA number.
Once a return is received at the warehouse, refunds are usually processed by OYO Fitness within 1-2 weeks. The financial institution receiving the refund may take additional time to process and return the funds.